Exchange Policy
1. Scope of Policy
This exchange policy applies to all furniture and related accessories sold to U.S. customers on the Hollywooddecorllc website.
2. Exchange Period
Customers may request an exchange within 14 days of receiving the product if they are not satisfied.
3. Exchange Conditions
Products returned must be brand new and unused.All original packaging, accessories, and manuals are required to be sent back with the item.
If a customer is dissatisfied with the received product, they may apply for a return and request a refund within 14 days from the date of receipt. No reason is required, but the product must meet the return conditions, and the returned goods must be brand new and unused.
4. Exchange Request Process
Customers must submit an exchange request to Hollywooddecorllc via email and provide their order number.
5. Exchange Confirmation
Hollywooddecorllc will confirm within 24 hours of receiving the request whether the exchange can be processed and provide the customer with detailed instructions and important notes.
6. Exchange Shipping Address
Please send the product for exchange to:
64 - 11 Cromwell Crescent, Rego Park, NY 11374, United States
7. Shipping Costs
All shipping costs for exchanges are fully covered by Hollywooddecorllc. Customers do not need to pay any additional fees.
8. Product Inspection
Upon receiving the exchanged product,Hollywooddecorllc will inspect it to ensure it meets the exchange conditions (new and unused, complete packaging and accessories).
If your return request is approved, we will send you a return shipping label with prepaid freight and provide instructions on how to package and where to send the item.
9. Exchange Processing
Products that meet the conditions will be replaced as soon as possible, typically within 2 business days.
10. Products Not Meeting Conditions
If a product does not meet the exchange conditions, Hollywooddecorllc will contact the customer to explain the situation and arrange for the product to be returned or reject the exchange.
11. Customer Support
Customers can contact the Hollywooddecorllc support team via email or phone during the exchange process to receive guidance or assistance.
12. Changes and Updates
Hollywooddecorllc reserves the right to modify this exchange policy. Updates will be announced on the website or sent via email to customers.
13. Company Information
This website is owned by HOLLYWOOD DECOR LLC
Company Name: HOLLYWOOD DECOR LLC
Address: 64 - 11 Cromwell Crescent, Rego Park, NY 11374, United States
EIN: 87-322170
Phone: +1 3862151697
Email: info@hollywooddecorllc.com
Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM (EST)
Please contact us via email - we will respond within 24 hours.